Shipping and Refund Policy for Lunetts

At Lunetts, we strive to provide a seamless shopping experience for our customers. Please read our Shipping and Refund Policy carefully to understand the terms governing the delivery and exchange of our products.

1. Shipping Policy

Delivery Locations

We currently deliver products only within Morocco.

Delivery Timeframe

• All orders are delivered within 48 hours from the time of confirmation.

• Delivery times may vary slightly during public holidays or unforeseen circumstances, but we do our best to ensure prompt service.

Delivery Costs

• We are proud to offer free delivery for all orders, regardless of location within Morocco.

Order Tracking

Once your order has been confirmed and shipped, you will receive a notification with delivery details. Our customer service team is always available to assist with any tracking inquiries.

2. Refund and Exchange Policy

Refund Policy

• No Refunds: We do not offer refunds on any products once purchased. This policy ensures transparency and consistency.

Exchange Policy

• Customer Satisfaction Guarantee: If you are not satisfied with your purchase, you may exchange the product for another item.

• Conditions for Exchange:

  • The product must be in its original condition, unused, and with all original packaging and tags intact.

  • Exchanges must be requested within 7 days of receiving the product.

  • Customers are responsible for the delivery fee associated with the exchange.

Exchange Process

• To initiate an exchange, please contact our customer service team at support@lunetts.com or call us at 0700585227.

• Once the exchange request is approved, you will receive instructions on how to return the original product and select a new one.

Damaged or Defective Products

• If you receive a damaged or defective product, please notify us within 48 hours of receiving your order.

• In such cases, we will cover the delivery fee for the exchange.

3. Contact Us

For any inquiries related to shipping, exchanges, or other policies, feel free to reach out:

Lunetts
Email: support@lunetts.com
Phone: 0700585227
Address: [Insert Address], Morocco

Thank you for choosing Lunetts. We value your trust and aim to provide you with the best service possible.