01 / Before you request
Keep the frame in original condition.
For a return or exchange request, the item should be unused, undamaged, and returned with its original case, cloth, and packaging where provided.
Returns & exchanges
The right frame should feel right from the first try.
Need a different shape, lens tone, or fit? Here is how returns and exchanges work at LUNETT’S.
02 / Return window
Request your return within 3 days.
Contact LUNETT’S within 3 days of delivery to request a return. The team will confirm the next steps based on the order and product condition.
03 / Exchanges
Choose another frame with confidence.
Want another shape or lens tone instead? Contact us with your order number and the frame you would like to exchange for. Exchange delivery costs may apply.
04 / Refunds
Reviewed once the item is received.
After the returned item is checked, the team will confirm whether the return meets the conditions and explain the available refund process.
05 / Start a request
Send your order details first.
Include your order number, the phone number used at checkout, the product name, and a short explanation of the request.
